Customer Charter

The Quadrant Shopping Centre is committed to creating a safe, accessible and welcoming environment for our shoppers. We receive feedback from our monthly Mystery Shopper Programme and use this to review the services we provide and encourage any feedback from customers. Our staff are committed to providing a high level of customer service and our Customer Service Charter sets out what you can expect.

Our Commitment to you:

  • Passion – Our team will deliver exceptional customer service and put the customer first in everything we do
  • Innovation – We undertake a continual review as to how we can improve existing services and what new services we can introduce
  • Excellence – Our team are extensively trained to understand all customers’ needs and have great knowledge of the centre and city
  • Go Above & Beyond – Our team are happy to help whatever the problem and will try and anticipate customers’ needs
  • Teamwork – If the member of the team cannot help you they will quickly find the right person to help you
  • Trusted Partner – All our team are encouraged and supported to resolve problems themselves if at all possible
  • Be Generous – Our centre team are given the opportunity to spend as much time as required to resolve customer queries
  • Leadership – Centre Management is up on the first floor and we operate an open door policy to encourage staff to share ideas and thoughts on how to improve service
  • Maintain intense focus – We ensure a member of our team is always available to assist whatever the time of day
  • Build Relationships – We are all committed to ensuring The Quadrant Shopping Centre remains at the heart of Swansea and we have strong relationships with the City Centre rangers, market and bus station

    We ask that you:

  • Treat the centre facilities and property with due care
  • Treat our staff with courtesy and respect
  • Comply with all instructions given by centre staff